Museum Store Assistant Manager Reports to the Store Manager
Status: 33 hours a week Schedule: Wednesday through Sunday; includes evening hours and availability during winter holidays. Candidates need to have flexibility in their schedule to be considered.

The Museum Store Assistant Manager assists the Museum Store Manager in the smooth daily operation of the museum store and reception desk, ensuring MCD visitors receive outstanding customer service. Under the direction of the Museum Store Manager, the Assistant Manager works to realize the sales goals set by the Store Manager; assists in training new staff; receives, enters and replenishes inventory; reconciles daily sales and cash deposits; and maintains the physical store by keeping visual merchandising fresh, organized, clean and safe. In concert with the Museum Store Manager, the Museum Store Assistant Manager continually maintains and updates the online store.

• Demonstrates leadership by acting as a role model and motivating staff to exceed visitor’s expectations. Ensures a warm, welcoming visitor experience is at the forefront of all interactions
• Through a deep knowledge of Altru, ensures accurate handling of POS transactions: admissions and timed ticketing transactions and scheduling, event tickets, memberships, merchandise sales, exchanges, and refunds
• Monitors visitor activity to ensure safety and prevent theft.
• Assists Store Manager in training new Store Associates, and in developing and implementing training programs and manuals that motivate and mentor employees
• Ensures sales are maximized through diligent restocking and communicating inventory needs and opportunities to the Store Manager/Buyer
• Receives inventory shipments in a timely fashion, works with Store Manager on the pricing of inventory; accurately enters data into Altru database, and tags inventory with assistance from Store Associates
• Works with Store Manager to create visual merchandising, keep store interesting, organized, and well-stocked; helps keep storage area in order
• Actively encourages and promotes membership sales. Provides visitors accurate and clear information on museum safety protocols, merchandise, membership, exhibitions, programs, and events at MCD and features of the Dogpatch neighborhood.
• Reconciles daily sales, creates and submits bank deposits, and alerts Manager to buy change
• Assists Store Manager in planning in-store and virtual quarterly events, including book signings, pop-ups, trunk shows and other special store events
• Works with Store Manager to maintain MCD’s online store, assists with the fulfillment of online orders, develops expertise in Squarespace, and works with Marketing on social media efforts
• Assists Store Manager in scheduling, planning, and executing annual inventory
• Attends staff and departmental meetings as requested and participates in cross-departmental initiatives and trainings as required
• Other duties as assigned

• Only candidates with a proven track record of success in retail sales will be considered. Three years of retail experience preferably in a museum environment is preferred
• A passion for people, museums, art, craft, and design with demonstrated experience and interest in the arts.
• Demonstrated ability for accurate work and meticulous attention to detail
• Proven leadership skills with an understanding of the importance of team building/development
• Exceptional selling skills; ability to share an enthusiasm for store merchandise and MCD and impart to museum visitors
• Stellar interpersonal communication skills; ability to communicate problems and ensure constructive problem resolution, exhibit initiative, sound judgment, and a positive attitude. Act with grace, tact, and courtesy in all interactions
• Ability to work collaboratively while also being a self-starter
• Experience and skill in processing sales transactions and working with a point of sale system, ability to accurately handle money, and a basic understanding of retail inventory
• Mac savviness, experience with Altru database, Squarespace, and Adobe Creative Suite a plus
• Demonstrated punctuality and dependability, commitment and ability to work a flexible schedule around events and absences of store employees
• Minimum AA degree required

The physical requirements described are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand and walk; sit for long periods of time; use hands to handle or feel; reach with hands and arms. The employee must occasionally lift and/or move up to 25 lbs.

The Museum of Craft and Design is an equal opportunity employer committed to a diverse work environment. To apply, please visit indeedjobs.com/museum-of-craft-and-design/jobs. Interested candidates should include a resume and cover letter with your application. No phone calls please. Due to the anticipated number of applicant’s, only those candidates selected for further review will be contacted. The position will be open until filled.

The Operations and Administrative Manager oversees all aspects of operational logistics and administrative coordination for the Museum of Craft and Design (MCD). Supporting the Executive Director, Associate Director, and Business Director, the Operations Manager is responsible for facilitating the successful daily and long-term operations of MCD. This position oversees the day-to-day operational and administrative needs of the museum, and serves as the point person for the effective implementation of facilities and office procedures. This position requires an onsite presence Monday–Friday, from 9:00 AM–5:30 PM, with additional hours as needed. 

• Reviews, improves and oversees administrative systems, policies, and procedures 
• Collects, organizes and stores information using computer and filing systems
• Opens and closes administrative offices and museum facilities daily, ensuring spaces are maintained and ready for staff and the public 
• Answers phones and manages incoming communications (email, phone, post, and deliveries) and directs to appropriate staff as needed; manages the email account for info@sfmcd.org
• Prepares items for mail pick up and drop off at area offices as needed; ensures mailing supplies are stocked and available for staff
• Manages the museum’s interoffice calendar; assists with organizing meetings, notifies attendees and sends reminders on behalf of the Executive Director and Associate Director 
• Prepares agendas, correspondences, reports, and other requested documents, including Board materials, as required by the Executive Director, Associate Director, and Business Director, maintaining a high level of confidentiality
• Assists in preparation for Board and Committee meetings; gathers staff reports for Executive and Associate Director
• Gathers minutes from Board of Director meetings for signatures and maintains electronic and hard-copy archives
• Organizes and prepares meeting spaces for in-person meetings when appropriate (to include refreshments), conference calls and telecommunications, including logistical arrangements for domestic, international, and virtual platforms
• Manages administrative office and operations budgets; ensures accurate and timely reporting
• Deposits all checks and cash, records deposits, and manages petty cash; in the absence of the Business Director, makes necessary payments as approved by senior staff
• Implements and maintains effective management systems for the museum’s paper and electronic records, including accounting, insurance, contracts, etc. 
• Organizes travel arrangements including airline, car, and hotel reservations as assigned
• Ensures office and facilities supplies are available, ordered, and expenses are tracked/inventory maintained; submits and tracks receipts and expense forms
• Following successful completion of Altru database training, serves as Altru administrator for museum database and works with museum departments to ensure accuracy and efficiency in record keeping 
• Assists in data-entry and record-keeping for various museum departments, utilizing Altru 
• Oversees daily upkeep and cleaning of staff kitchen, refrigerators; surfaces; maintains an inventory of snacks, beverages, utensils and serving goods 

• Serves as the primary point person for operational oversight of museum’s facilities including security and emergency needs
• Conducts daily inspections of the facility to ensure high standards of appearance, functionality, and safety of space
• Waters planting in Parklet and maintains high standards of cleanliness and visual appeal
• Coordinates cost-effective vendor contracts and services associated with maintenance and operations including janitorial, fire protection, HVAC, security, communications, IT, Parklet and garden maintenance, audio/visual, electrical and mechanical needs
• Creates and updates maintenance and operations manuals and inventories
• Ensures building and special event permits are submitted in a timely manner and are up-to-date
• Assists in the implementation and maintenance of office technology projects and equipment
• Serves as the primary point person for building security alerts, ensuring prompt response is undertaken, as well as proper security system operation is maintained
• Oversees scheduling, supervision, and evaluation of contract and in-house security personnel; coordinates daily scheduling of lunches and breaks for security staff
• Oversees the museum’s emergency preparedness program including upkeep of emergency and first aid training and supplies, illness and injury prevention, and safety training for staff and volunteers
• Once allowed by CDC guidelines, assists with the successful production of an active calendar of public and private events and meetings, providing set-up and break-down of events and event security staffing
• Oversees inventory of PPE, office, and facility supplies and ensures organization of museum’s storage spaces
• Assists with museum reopening and expansion plans 
• Other duties as assigned

• Bachelor’s degree or an equivalent combination of training and experience preferred
• Minimum of 4 years of experience working in non-profit or arts organizations preferred
• Demonstrated and proactive organizational skills and the ability to balance priorities and meet deadlines in a fast-paced setting
• Strong written, organizational, speaking and interpersonal skills
• Proficient in the use of mac computers and software applications, including database management; ability to learn new applications quickly upon hire
• Possesses a positive attitude, initiative, sound judgment, and common sense
• Follow through and ability to work independently as well as in a team environment
• Willingness to work a flexible schedule which includes some nights and weekends as needed
• Ability to respond quickly to urgent security, building service, and utility needs

The physical requirements described are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand and walk; sit for long periods of time; use hands to handle or feel; reach with hands and arms. The employee must occasionally lift and/or move up to 25 lbs.

The Museum of Craft and Design is an equal opportunity employer committed to a diverse work environment. To apply, please visit indeedjobs.com/museum-of-craft-and-design/jobs. Interested candidates should include a resume and cover letter with your application. No phone calls please. Due to the anticipated number of applicants, only those candidates selected for further review will be contacted.

The Museum of Craft and Design is an equal opportunity employer committed to a diverse work environment. Under the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records. The position will be open until filled.

Assist visitors with purchasing admission and merchandise in the Museum Store. Restock, tag, and display products in the store/storeroom as instructed by store manager. Must be reliable, friendly, trustworthy, interested in contemporary craft and design, and participate in Museum events as needed. Prior retail experience preferred. Mac savvy, quick learner. We use the Altru POS system.

• Associates Degree in a related field and/or equivalent work experience
• Three to five years of relevant experience involving project management and operation and maintenance of non-profit or commercial facilities
• Demonstrated organizational skills and ability to balance priorities and meet deadlines in a fast-paced setting
• Possesses excellent written, organizational, speaking and interpersonal skills
• Highly proficient in the use of computers and software applications, including database management; ability to learn new applications quickly upon hire
• Demonstrated outgoing personality with excellent interpersonal skills
• Possesses a positive attitude, initiative, sound judgment, and ability to work independently as well as in a team environment
• Willingness to work a flexible schedule as needed including some nights and weekends
• Ability to respond quickly to urgent security, building service and utility needs

The physical requirements described are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand and walk; sit for long periods of time; bending, reaching, pushing, pulling, climbing a step ladder, and maintain professional and business-like demeanor and appearance as well as reach with hands and arms. The employee must occasionally lift and/or move up to 40 lbs.

The Museum of Craft and Design is an equal opportunity employer committed to a diverse work environment. To apply, please visit indeedjobs.com/museum-of-craft-and-design/jobs. Interested candidates should include a resume and cover letter with your application. No phone calls please. Due to the anticipated number of applicant’s, only those candidates selected for further review will be contacted. The position will be open until filled.