The Manager of Operations and Special Events works closely with the Office of the Director to develop and implement the Museum of Craft and Design’s policies and procedures regarding facility management, security and event services. This position oversees and coordinates maintenance, repair, utility operations, security, IT and building services. In addition, this position manages the Special Events division of the museum, including rental sales, catering and private and non-profit special events.

Reports to: Associate Director
Hours: 40 hours per week, exempt; some nights and weekends required
Salary: Based on experience

• In partnership with the Office of the Director, develops and implements policies and best practice to ensure high standards of building maintenance, security and operations for MCD.
• Hires, trains, schedules, supervises, and evaluates security staff; hires and oversees contract labor as needed
• In partnership with Museum’s leadership and curatorial and preparators teams, develops and implements safety measures for protection of art objects, staff and public utilizing the facility; ensures staff is trained accordingly to maintain the safety, appearance and effective/efficient use of the facility
• Conducts daily inspections of facility spaces to ensure high standards of appearance and readiness are maintained
• Supervises all vendor contracts associated with structure maintenance and operations including janitorial, fire detection, fire protection, HVAC, security, communications, IT, parklet maintenance, audio/visual, electrical and mechanical
• Plans for and supervises building structure and service systems repair, alteration and upgrade projects
• Responds to building security alerts, ensuring proper response is undertaken as well as proper security system operation is maintained
• Creates and maintains maintenance/operations manuals and inventories
• Manages the building key and alarm system for access control
• Develops and maintains departmental budgets, monthly reports, and tracks expenses, expenditures and special event attendance
• Collaborates with staff to create and update master schedule and online calendars
• Assists Curatorial and Exhibition teams in rotations and installation of exhibitions including vinyl patching and painting of walls, assembly and movement of mobile walls, pedestals and supports, lighting installation and art installations as requested

• In partnership with the Office of the Director, develops, oversees and implements special event and rental services for the Museum
• Hires, trains, schedules, supervises, and evaluates event staff; hires and oversees contract labor as needed
• Oversees the development and timely distribution of rental contracts, insurance materials, and deposits for private and non-profit rentals
• Manages the operation of all museum audio/visual systems including system setup and operation for special events
• Works in collaboration with Marketing to promote rental sales for the organization

• Demonstrated organizational skills and ability to balance priorities and meet deadlines in a fast-paced setting
• Possesses excellent written, organizational, speaking and interpersonal skills
• Highly proficient in the use of computers and software applications, including database management; ability to learn new applications
• Demonstrated outgoing personality with excellent interpersonal skills
• Possesses positive attitude, initiative, sound judgement, and ability to work independently as well as in a team environment
• Willingness to work a flexible schedule as needed including some nights and weekends
• Ability to respond quickly to urgent security, building service and utility needs

• Associates Degree in related field and/or equivalent work experience
• Three to five years relevant experience involving project management and operation and maintenance of non-profit or commercial facilities
• Demonstrated knowledge of non-profit event management models (experience working in cultural organizations preferred)

The Museum of Craft and Design is an equal opportunity employer committed to a diverse work environment. Please send resume and cover letter to careers@sfmcd.org, or mail to 2569 Third St, San Francisco, CA 94107. No phone calls please. Due to the anticipated number of applicants, only those candidates selected for further review will be contacted. The position will be open until filled.

Assist visitors with purchasing admission and merchandise in the Museum Store. Restock, tag, and display products in the store/storeroom as instructed by store manager. Must be reliable, friendly, trustworthy, interested in contemporary craft and design, and participate in Museum events as needed. Prior retail experience preferred. Mac savvy, quick learner. We use the Altru POS system.

The physical requirements described are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand and walk; sit for long periods of time; use hands to handle or feel; reach with hands and arms. The employee must occasionally lift and/or move up to 25 lbs.

• Excellent customer service skills
• Strong interpersonal skills
• Experience with POS system
• Knowledge of retail procedures and operations

Please send resume and cover letter to careers@sfmcd.org, or mail to 2569 Third St, San Francisco, CA 94107. No phone calls please.