The Development Manager position is an exciting leadership opportunity at the Museum of Craft and Design. This integral position is key to the success of ongoing development and relationship building. Working closely with the Associate Director and Executive Director, the Development Manager oversees and helps build MCD’s development department and membership program including strategy, implementation, donor and member stewardship, and board fundraising. The Development Manager supervises the Development Coordinator to ensure accurate and timely fulfillment of all gift processing, memberships, and acknowledgments.

• In partnership with the Associate Director and Executive Director, sets annual fundraising and membership goals for the department; establishes quarterly goals and benchmarks for success 
• Serves as primary point person for special fundraising events and development related cultivation events including galas and auctions, in partnership with the Associate Director
• Researches, develops, and implements best strategies in stewardship for new, renewed, and upgraded donor and member gifts including execution of the donor renewal cycle
• Monitors progress toward revenue goals, providing reports for Board and senior management, maintaining a high level of confidentiality 
• Supervises the membership program, services, benefits, and policies with the Development Coordinator
• Sets schedule of solicitations and cultivations, including timely delivery of mailings, appeals, creative materials, and messaging with Development Coordinator
• Supervises the Development Coordinator to ensure accurate and timely fulfillment of all gift processing, memberships, acknowledgments, and ensures that payments are delivered to the Business Director in a timely manner; assists with gift and acknowledgment fulfillment processes when volume of gifts requires it
• Develops, promotes, and documents best practices and policies associated with member, donor, and prospect management
• Maintains security, accuracy, and integrity of database and patron information, working with Development Coordinator to implement and maintain secure, effective management systems for the department’s paper and electronic records
• Serves as staff liaison for cultivation events, building positive relationships with the board, committee members, and stakeholders 
• Develop and maintain positive, ongoing relationships with donors, members, and partners
• Additional responsibilities as necessary

• Bachelor’s degree, 3-5 years experience, and proven track record with non-profit development database programs (Blackbaud/Altru experience a plus) and fundraising, or an equivalent combination of training and experience 
• Previous success in a forward-facing role while meeting organizational fundraising goals through diverse funding streams with experience securing individual, foundational, and corporate gifts and donations
• Provide friendly, donor-centered customer service and represent the museum and our mission in a professional and positive manner
• Demonstrated organizational and managerial skills and ability to balance priorities and meet deadlines promptly in a fast-paced office 
• Ability to appropriately handle sensitive information and communications with members, donors, and stakeholders with integrity and confidentiality
• Excellent written and oral communication; possess strong writing, detail editing, and proofreading skills 
• Ability to work within a budget and set project budgets 
• Highly proficient in the use of computers and software applications including database management; willingness and ability to learn new applications
• Possesses initiative, sound judgment, and excellent interpersonal skills, positive attitude, and ability to work independently as well as in a team environment

The physical requirements described are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand and walk; sit for long periods of time; bending, reaching, pushing, pulling, climbing a step ladder, and maintain professional and business-like demeanor and appearance as well as reach with hands and arms. The employee must occasionally lift and/or move up to 40 lbs.

The Museum of Craft and Design is an equal opportunity employer committed to a diverse work environment. To apply, please visit indeedjobs.com/museum-of-craft-and-design/jobs. Interested candidates should include a resume and cover letter with their application. No phone calls, please. Due to the anticipated number of applicants, only those candidates selected for further review will be contacted. The position will be open until filled.

Under the supervision of the Development Manager, the Development Coordinator acts as the primary point person for the Museum of Craft and Design’s membership program and assists with the administration of the Development department. The Development Coordinator maintains the museum’s donor database, assists with development-related events and programs, accurately processes all gifts, acknowledgments, and reports, and participates in activities designed to recruit and retain membership and donor support.

• Serves as primary point person for the Museum of Craft and Design’s membership program 
• Plans and implements regular member events and programs to maintain engaging benefit offerings for the membership base
• Answers inquiries regarding membership from current and prospective members via phone, email, at museum events, and in the community
• Assists Development Manager in the coordination of special fundraising events including galas, auctions, and development related cultivation events
• Assists, implements, and coordinates all aspects of the donor travel program
• Collects and enters development data in the Altru donor-base system, accurately processing donations, membership dues, and payments for fundraisers, member tours, and member travel while promptly updating inconsistencies, missing, or incorrect data
• Coordinates and composes all acknowledgment correspondences for gifts and memberships in a prompt manner, routing them for review, signing, and mailing
• Prepares membership welcome correspondence, cards, and member benefit packages
• Coordinates member renewal, upgrades, acquisition efforts, and membership drives
• Coordinates printing and mailing activities for membership and development efforts
• Ensures timely and accurate acknowledgment and fulfillment of member benefits
• Assists in the preparation of membership and development reports for Board and committee meetings and upon request, maintaining a high level of confidentiality and accuracy
• Monitors progress toward revenue goals, providing reports for departments, Board, Executive Director, and Associate Director
• Liaises with Development Manager and Business Director to ensure smooth processing of donations, gifts, and membership and that payments are delivered to the Business Director in a timely manner
• Maintains records for Development department budget and tracks membership and development fundraising goals
• Ensures daily best practices and policies associated with member, donor, and prospect management; maintains security, accuracy, and integrity of database and patron information
• Assists with ongoing membership and visitor evaluation projects and actively assists in building positive relationships with members and guests on and off-site
• Orchestrates and installs donor wall updates once a year

• Implements, enters, and tracks grant awards and necessary reports in partnership with the Executive Director and Associate Director
• Implements and maintains effective paper and electronic record management for grants
• Additional duties as required

• Bachelor’s degree and 1-3 years experience with donor database systems or an equivalent combination of training and experience; experience with Altru or Blackbaud software strongly preferred
• Highly proficient in the use of computers and software applications including database management; willingness and ability to learn new applications
• Demonstrated organizational skills and ability to balance priorities and meet deadlines promptly in a fast-paced office
• Excellent written and oral communication skills; possess strong writing, editing, and proofreading skills
• Ability to appropriately handle sensitive information and communications with members, donors, and stakeholders with integrity, confidentiality, and accuracy
• Possesses excellent interpersonal skills, initiative, sound judgment, positive attitude, and ability to work independently as well as in a team environment
• Familiarity with and enthusiasm for  non-profit arts organizations a plus

The physical requirements described are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand and walk; sit for long periods of time; bending, reaching, pushing, pulling, climbing a step ladder, and maintain professional and business-like demeanor and appearance as well as reach with hands and arms. The employee must occasionally lift and/or move up to 40 lbs.

The Museum of Craft and Design is an equal opportunity employer committed to a diverse work environment. To apply, please visit indeedjobs.com/museum-of-craft-and-design/jobs. Interested candidates should include a resume and cover letter with their application. No phone calls, please. Due to the anticipated number of applicants, only those candidates selected for further review will be contacted. The position will be open until filled.

Assist visitors with purchasing admission and merchandise in the Museum Store. Restock, tag, and display products in the store/storeroom as instructed by store manager. Must be reliable, friendly, trustworthy, interested in contemporary craft and design, and participate in Museum events as needed. Prior retail experience preferred. Mac savvy, quick learner. We use the Altru POS system.

• Associates Degree in a related field and/or equivalent work experience
• Three to five years of relevant experience involving project management and operation and maintenance of non-profit or commercial facilities
• Demonstrated organizational skills and ability to balance priorities and meet deadlines in a fast-paced setting
• Possesses excellent written, organizational, speaking and interpersonal skills
• Highly proficient in the use of computers and software applications, including database management; ability to learn new applications quickly upon hire
• Demonstrated outgoing personality with excellent interpersonal skills
• Possesses a positive attitude, initiative, sound judgment, and ability to work independently as well as in a team environment
• Willingness to work a flexible schedule as needed including some nights and weekends
• Ability to respond quickly to urgent security, building service and utility needs

The physical requirements described are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand and walk; sit for long periods of time; bending, reaching, pushing, pulling, climbing a step ladder, and maintain professional and business-like demeanor and appearance as well as reach with hands and arms. The employee must occasionally lift and/or move up to 40 lbs.

The Museum of Craft and Design is an equal opportunity employer committed to a diverse work environment. To apply, please visit indeedjobs.com/museum-of-craft-and-design/jobs. Interested candidates should include a resume and cover letter with their application. No phone calls, please. Due to the anticipated number of applicants, only those candidates selected for further review will be contacted. The position will be open until filled.